Phase-research 2000 Series Bedienungsanleitung

Fast Track 2+2/386®2000 SeriesDrive-Thru Timer SystemUser GuideR 02/02PHASE RESEARCH3500 W. Moore Avenue, Suite MSanta Ana, CA 92704(714) 850-1320 or

TABLE OF CONTENTS 2PHASE RESEARCHUSER GUIDE10 RESET LOOP ...

SECTION 15 - RESET MEMORY 15-1PHASE RESEARCHUSER GUIDESECTION 15 - RESET MEMORY15-1 Reset MemoryTHIS FEATURE REQUIRES A TECH CODE FOR ENTRYThe Reset M

PHASE RESEARCHUSER GUIDESECTION 15 - RESET MEMORY 15-2NOTE: The Fast Track 2+2/386 memory is capable of storing up to 131,000 events. Onceits data exc

PHASE RESEARCHUSER GUIDEPRINTER REPORT TAPES A1-1APPENDIX1PRINTER REPORT TAPESThe sample Printer report tape below details the meaning of each entry o

PRINTER REPORT TAPES A1-2PHASE RESEARCHUSER GUIDEAPPENDIX1HOURLY REPORTS4:00 PM MON FEB 23 1999START- STOP3:00 PM <> 4:00 PMA SIDE #CARS AVGMENU

PHASE RESEARCHUSER GUIDEPRINTER REPORT TAPES A1-3APPENDIX1DAYPART REPORTS1:30 AM MON FEB 23 1999START- DAYPARTX -STOP11:00 AM <> 1:30 PMA SIDE #

PRINTER REPORT TAPES A1-4PHASE RESEARCHUSER GUIDEAPPENDIX1SHIFT REPORTS4:00 PM MON FEB 23 1999START- -STOP10:00AM <> 4:00PMA SIDE #CARS AVGMENU

PHASE RESEARCHUSER GUIDEPRINTER REPORT TAPES A1-5APPENDIX1DAILY REPORTS12:00 AM MON FEB 23 1999START- DAILY -STOP6:00 AM <> 12:00 AMA SIDE #CARS

PHASE RESEARCHUSER GUIDEDEFINITIONS OF TERMS A2-1APPENDIX2DEFINITIONS OF TERMSDRIVE-THRU TIMER-A computer technology management tool to measure and mo

PHASE RESEARCHUSER GUIDETABLE OF CONTENTS 3TROUBLESHOOTING...

DEFINITIONS OF TERMS A2-2PHASE RESEARCHUSER GUIDEAPPENDIX2GREET TIME-The time taken to respond to a car that has arrived at the Menu Board/order point

PHASE RESEARCHUSER GUIDETROUBLESHOOTING A3-1APPENDIX3TROUBLESHOOTINGTROUBLE PROBABLE CAUSE SOLUTIONPRINTER Paper jam. Remove jammed paper andreload pr

TROUBLESHOOTING A3-2PHASE RESEARCHUSER GUIDEAPPENDIX3REMOTE Displays colon (:) only. Brown-out or power surge. Unplug cable from top ofRemote and then

PHASE RESEARCHUSER GUIDETROUBLESHOOTING A3-3APPENDIX3MAINCONSOLETimer inaccurately showsstore as closed.Store hours set incorrectly. Reset store hours

PHASE RESEARCHUSER GUIDESET PARAMETERS WORKSHEETS A4-1APPENDIX4SET PARAMETERS WORKSHEETSSET PARAMETERS WORKSHEET SAMPLESheet 1Store HeaderStore:FAST B

SET PARAMETERS WORKSHEETS A4-2PHASE RESEARCHUSER GUIDEAPPENDIX4SET PARAMETERS WORK SHEET SAMPLESheet 2Target=AMENUTarget=BEEP ON ARRIVAL=NOBEEP ON ARR

PHASE RESEARCHUSER GUIDESET PARAMETERS WORKSHEETS A4-3APPENDIX4Store HeaderStore:Number:Manager:Phone:Modem:City:STORE HOURS1stday of week:PRINTER OPT

SET PARAMETERS WORKSHEETS A4-4PHASE RESEARCHUSER GUIDEAPPENDIX4Target= Target=BEEP ON ARRIVAL= BEEP ON ARRIVAL=Time B P Time B PA<= A<=B<= B&

PHASE RESEARCHUSER GUIDESET PARAMETERS WORKSHEETS A4-5APPENDIX4DAYPARTS AND SHIFTS RECORDDATE: ________________________DaypartsSun Mon Tue Wed Thur Fr

PHASE RESEARCHUSER GUIDEINDEX A5-1APPENDIX5INDEXSYMBOLS+/- KeysDescription of ...

INDEX A5-2PHASE RESEARCHUSER GUIDEAPPENDIX5Change Header Settings ...

PHASE RESEARCHUSER GUIDEINDEX A5-3APPENDIX5EElectrical Power Outage ...

INDEX A5-4PHASE RESEARCHUSER GUIDEAPPENDIX5IIntercom ...

PHASE RESEARCHUSER GUIDEINDEX A5-5APPENDIX5Manual Reports ScreenBrief Description of ...

INDEX A5-6PHASE RESEARCHUSER GUIDEAPPENDIX5Parameters See Parameters ProgrammingAccess Codes See Set Access Codes ScreenDayparts See Set Dayparts Scre

PHASE RESEARCHUSER GUIDEINDEX A5-7APPENDIX5Report Format Selection Screen (Daily, Weekly, and Monthly Reports)Illustration ...

INDEX A5-8PHASE RESEARCHUSER GUIDEAPPENDIX5Set Targets ScreenIllustration ...

PHASE RESEARCHUSER GUIDEINDEX A5-9APPENDIX5VVehicle Detector ...

PHASE RESEARCHUSER GUIDESECTION 1 - INTRODUCTION 1-1SECTION 1 - INTRODUCTION1-1 GeneralThe Fast Track 2+2/386 2000 Series Timer (herein also referred

PHASE RESEARCH3500 W. Moore Avenue, Suite MSanta Ana, CA 92704(714) 850-1320 or Fax: (714) 850-1502www.phaseresearch.comemail - fasttrack@phaseresearc

SECTION 1 - INTRODUCTION 1-2PHASE RESEARCHUSER GUIDEA fully functional system requires a customer-furnished Intercom, Menu Board Loop withVehicle Dete

PHASE RESEARCHUSER GUIDESECTION 1 - INTRODUCTION 1-31-3 FeaturesThe Fast Track 2+2/386 2000 Series Timer helps you improve and maintain efficiency and

SECTION 1 - INTRODUCTION 1-4PHASE RESEARCHUSER GUIDE1-4 Using The Fast Track 2+2/386 2000 Series TimerYou can select, group, and analyze any of the da

PHASE RESEARCHUSER GUIDESECTION 1 - INTRODUCTION 1-51-5 Using this ManualThis manual will familiarize you with all of the Timer’s functions and instru

SECTION 2 - OPERATION 2-1PHASE RESEARCHUSER GUIDESECTION 2 - OPERATION2-1 GeneralThe Fast Track 2+2/386 2000 Series Timer operates automatically with

PHASE RESEARCHUSER GUIDESECTION 2 - OPERATION 2-2The Main Console’s interface with the customer-furnished Intercom and Vehicle Detectorallows the Time

SECTION 2 - OPERATION 2-3PHASE RESEARCHUSER GUIDEArrival of vehicle atMenu BoardLoopGenerates VEHICLEPRESENCE signalEmployee keys microphoneto greet c

PHASE RESEARCHUSER GUIDESECTION 2 - OPERATION 2-42-2.1 Multiple VehiclesThe Timer is capable of keeping track of up to 16 vehicles moving simultaneous

SECTION 2 - OPERATION 2-5PHASE RESEARCHUSER GUIDESECTION 2 - OPERATION2-4 Remote DisplaysThe Remote Displays are 5-by-9 inch modules with three illumi

PHASE RESEARCHUSER GUIDESECTION 2 - OPERATION 2-6L1 TO L8 layout.wmfSECTION 2 - OPERATION2-5 LED Status LightsThe eight LED Status Lights on the Main

SECTION 2 - OPERATION 2-7PHASE RESEARCHUSER GUIDESECTION 2 - OPERATION2-6 KeypadThe Keypad is your entry to the Timer’s many features and options, all

PHASE RESEARCHUSER GUIDESECTION 2 - OPERATION 2-8Pressing <KEYBOARD MODE> makes the keys with pink triangles act as a telephone-styleKeypad, all

SECTION 2 - OPERATION 2-9PHASE RESEARCHUSER GUIDESECTION 2 - OPERATION2-7 Thermal PrinterThe Thermal Printer prints reports and logs significant event

PHASE RESEARCHUSER GUIDESECTION 2 - OPERATION 2-10THIS PAGE IS INTENTIONALLY LEFT BLANK

SECTION 3 - SCREENS 3-1PHASE RESEARCHUSER GUIDESECTION 3 - SCREENS3-1 GeneralThis section describes the Fast Track 2+2/386 2000 Series Timer’s screens

PHASE RESEARCHUSER GUIDESECTION 3 - SCREENS 3-2Each screen is described in much greater detail in the following sections, with step-by-stepinstruction

PHASE RESEARCHUSER GUIDESET PARAMETERS WORKSHEETSSET PARAMETERS WORKSHEETSSET PARAMETERS WORKSHEET SAMPLESheet 1Store HeaderStore:FAST BURGERNumber:12

SECTION 4 - ACTIVITY SCREEN 4-1PHASE RESEARCHUSER GUIDESECTION 4 - ACTIVITY SCREEN4-1 ActivityThe Activity screen is your “Home Base” for system opera

PHASE RESEARCHUSER GUIDESECTION 4 - ACTIVITY SCREEN 4-2# An event list with current car times and average car times# The time period for averages an

SECTION 5 - VIEW CONFIGURATION SCREEN 5-1PHASE RESEARCHUSER GUIDESECTION 5 - VIEW CONFIGURATION SCREEN5-1 View Configuration ScreensFrom ACTIVITY Scre

PHASE RESEARCHUSER GUIDESECTION 5 - VIEW CONFIGURATION SCREEN 5-2NOTE: The Alternate Configuration feature is used only when your drive-thruoperation

SECTION 6 - VIEW PERIODS SCREEN 6-1PHASE RESEARCHUSER GUIDESECTION 6 - VIEW PERIODS SCREEN6-1 View PeriodsThis is a view-only screen that shows the cu

PHASE RESEARCHUSER GUIDESECTION 7 - VIEW TARGET TIMES SCREEN 7-1SECTION 7 - VIEW TARGET TIMES SCREEN7-1 View Target TimesThis screen shows the grading

SECTION 8 - MENU SCREEN 8-1PHASE RESEARCHUSER GUIDESECTION 8 - MENU SCREEN8-1 MenuThe Menu screen displays information about your Fast Track 2+2/386 s

PHASE RESEARCHUSER GUIDESECTION 8 - MENU SCREEN 8-2The available menu option lines as listed below are described in more detail in the sectionsnoted:#

SECTION 9 - REMOVE CAR 9-1PHASE RESEARCHUSER GUIDESECTION 9 - REMOVE CAR9-1 Remove CarTHIS FEATURE REQUIRES AN ACCESS CODE FOR ENTRYThe Remove Car scr

PHASE RESEARCHUSER GUIDESECTION 9 - REMOVE CAR 9-2THIS PAGE IS INTENTIONALLY LEFT BLANK

SET PARAMETERS WORKSHEETSPHASE RESEARCHUSER GUIDESET PARAMETERS WORK SHEET SAMPLESheet 2Target=AMENUTarget=BEEP ON ARRIVAL=NOBEEP ON ARRIVAL=Time B P

SECTION 10 - RESET LOOP 10-1PHASE RESEARCHUSER GUIDESECTION 10 - RESET LOOP10-1 Reset LoopTHIS FEATURE REQUIRES AN ACCESS CODE FOR ENTRYThis screen le

PHASE RESEARCHUSER GUIDESECTION 10 - RESET LOOP 10-24. Press to move to the station you want to adjust.5. Press to reset the selected loop and turn of

SECTION 11 - PRINT HEADER SCREEN 11-1PHASE RESEARCHUSER GUIDESECTION 11 - PRINT HEADER SCREEN11-1 Print Store HeaderThe [PRINT HEADER] function enable

PHASE RESEARCHUSER GUIDESECTION 12 - MANUAL REPORTS 12-1SECTION 12 - MANUAL REPORTS12-1 Manual ReportsThe Manual Reports screen is your entry to the m

SECTION 12 - MANUAL REPORTS 12-2PHASE RESEARCHUSER GUIDENOTE: A Manual Report can provide the answer to almost any kind of question you mightask about

PHASE RESEARCHUSER GUIDESECTION 12 - MANUAL REPORTS 12-312-1.1.1 Daily ReportsFrom MANUAL REPORTS Screen (see “MANUAL REPORTS” on page 12-1):1. Press

SECTION 12 - MANUAL REPORTS 12-4PHASE RESEARCHUSER GUIDEThe Report Format Selection screen lets you pick the starting and ending dates of a time range

PHASE RESEARCHUSER GUIDESECTION 12 - MANUAL REPORTS 12-59. Press to produce the selected screen or printer report. The Timer will displaySEARCHING and

SECTION 12 - MANUAL REPORTS 12-6PHASE RESEARCHUSER GUIDE12-1.1.2 Weekly ReportsFrom MANUAL REPORTS Screen (see “MANUAL REPORTS” on page 12-1):1. Press

PHASE RESEARCHUSER GUIDESECTION 12 - MANUAL REPORTS 12-7The Report Format Selection screen lets you pick the starting and ending dates of a time range

PHASE RESEARCHUSER GUIDESET PARAMETERS WORKSHEETSStore HeaderStore:Number:Manager:Phone:Modem:City:STORE HOURS1stday of week:PRINTER OPTIONSRT DA WK M

SECTION 12 - MANUAL REPORTS 12-8PHASE RESEARCHUSER GUIDE9. Press to produce the selected screen or printer report. The Timer will displaySEARCHING and

PHASE RESEARCHUSER GUIDESECTION 12 - MANUAL REPORTS 12-912-1.1.3 Monthly ReportsFrom MANUAL REPORTS Screen (see “MANUAL REPORTS” on page 12-1):1. Pres

SECTION 12 - MANUAL REPORTS 12-10PHASE RESEARCHUSER GUIDEThe Report Format Selection screen lets you pick the starting and ending dates of a time rang

PHASE RESEARCHUSER GUIDESECTION 12 - MANUAL REPORTS 12-119. Press to produce the selected screen or printer report. The Timer will displaySEARCHING an

SECTION 12 - MANUAL REPORT SCREENS 12-12PHASE RESEARCHUSER GUIDESECTION 12 - MANUAL REPORT12-1.2 Hourly and Custom ReportsFrom MANUAL REPORTS Screen (

PHASE RESEARCHUSER GUIDESECTION 12 - MANUAL REPORT SCREENS 12-136. Press to set the dates.7. Press to move the cursor to [VIEW] or [PRINT] in order to

SECTION 12 - MANUAL REPORT SCREENS 12-14PHASE RESEARCHUSER GUIDESECTION 12 - MANUAL REPORT12-1.3 Daypart and Shift ReportsThe Daypart and Shift Report

PHASE RESEARCHUSER GUIDESECTION 12 - MANUAL REPORT SCREENS 12-15The Report Format Selection screen lets you pick the starting and ending dates of a ti

SECTION 12 - MANUAL REPORT SCREENS 12-16PHASE RESEARCHUSER GUIDE9. Press to produce the selected screen or printer report. The Timer willdisplay SEARC

PHASE RESEARCHUSER GUIDESECTION 12 - MANUAL REPORT SCREENS 12-1712-1.3.2 Shift ReportsFrom MANUAL REPORTS Screen (see “MANUAL REPORTS” on page 12-1):1

SET PARAMETERS WORKSHEETSPHASE RESEARCHUSER GUIDETarget= Target=BEEP ON ARRIVAL= BEEP ON ARRIVAL=Time B P Time B PA<= A<=B<= B<=C<= C&l

SECTION 12 - MANUAL REPORT SCREENS 12-18PHASE RESEARCHUSER GUIDEThe Report Format Selection screen lets you pick the starting and ending dates of a ti

PHASE RESEARCHUSER GUIDESECTION 12 - MANUAL REPORT SCREENS 12-199. Press to produce the selected screen or printer report. The Timer willdisplay SEARC

SECTION 12 - MANUAL REPORT SCREENS 12-20PHASE RESEARCHUSER GUIDESECTION 12 - MANUAL REPORT12-1.4 Year to Date ReportsThe Year to Date Reports screen s

PHASE RESEARCHUSER GUIDESECTION 12 - MANUAL REPORT SCREENS 12-215. Press to move the cursor to [VIEW] or [PRINT] in order to sendthe report to either

SECTION 12 - MANUAL REPORT SCREENS 12-22PHASE RESEARCHUSER GUIDESECTION 12 - MANUAL REPORT12-1.5 Car by Car ReportsThe Car by Car Reports allow you to

PHASE RESEARCHUSER GUIDESECTION 12 - MANUAL REPORT SCREENS 12-235. Press or to toggle selection ON or OFF. Your selections arenow highlighted.NOTE: Pu

SECTION 12 - MANUAL REPORT SCREENS 12-24PHASE RESEARCHUSER GUIDE12-1.5.2 Car by Car Reports by Time and DateFrom MANUAL REPORTS Screen (see “MANUAL RE

PHASE RESEARCHUSER GUIDESECTION 12 - MANUAL REPORT SCREENS 12-256. Press to view the screen below, on which you can define the timeperiod and date ran

SECTION 12 - MANUAL REPORT SCREENS 12-26PHASE RESEARCHUSER GUIDEThe following is a sample Car by Car Report with rows for each event, using the actual

PHASE RESEARCHUSER GUIDESECTION 13 - PARAMETERS PROGRAMMING 13-1SECTION 13 - PARAMETERS PROGRAMMING13-1 Parameters ProgrammingTHIS FEATURE REQUIRES AN

PHASE RESEARCHUSER GUIDESET PARAMETERS WORKSHEETSDAYPARTS AND SHIFTS RECORDDATE: ________________________DaypartsSun Mon Tue Wed Thur Fri Satstart sto

SECTION 13 - PARAMETERS PROGRAMMING 13-2PHASE RESEARCHUSER GUIDE2. Press to move cursor to [SET PARAMETERS].3. Press . You are now prompted to enter y

PHASE RESEARCHUSER GUIDESECTION 13 - PARAMETERS PROGRAMMING 13-313-1.1 Assign Access CodesThe Access Codes screen lets you secure your system from una

SECTION 13 - PARAMETERS PROGRAMMING 13-4PHASE RESEARCHUSER GUIDENOTE: You may assign up to four Access Codes, identified as A, B, C, and D on theSet A

PHASE RESEARCHUSER GUIDESECTION 13 - PARAMETERS PROGRAMMING 13-5IMPORTANT: IF THE SELECTED ACCESS CODE IS UNUSED, THE PASSWORDENTRY SCREEN (SEE PREVIO

SECTION 13 - PARAMETERS PROGRAMMING 13-6PHASE RESEARCHUSER GUIDESECTION 13 - PARAMETERS13-1.2 Time/Store HoursThe Time/Store Hours screen lets you set

PHASE RESEARCHUSER GUIDESECTION 13 - PARAMETERS PROGRAMMING 13-7NOTE: To set up a store for a 24-hour day, set the OPEN and CLOSE times thesame. When

SECTION 13 - PARAMETERS PROGRAMMING 13-8PHASE RESEARCHUSER GUIDESECTION 13 - PARAMETERS13-1.3 Store HeadingThe Store Heading screen lets you enter tex

PHASE RESEARCHUSER GUIDESECTION 13 - PARAMETERS PROGRAMMING 13-95. Press the number key(s) repeatedly until the desired character is displayed. Forexa

SECTION 13 - PARAMETERS PROGRAMMING 13-10PHASE RESEARCHUSER GUIDESECTION 13 - PARAMETERS13-1.4 Set DaypartsThe Set Dayparts screen lets you break each

PHASE RESEARCHUSER GUIDESECTION 13 - PARAMETERS PROGRAMMING 13-117. Press to change the time in 15-minute increments. The Timeradjusts automatically t

SECTION 13 - PARAMETERS PROGRAMMING 13-12PHASE RESEARCHUSER GUIDESECTION 13 - PARAMETERS13-1.5 Set ShiftsThe Set Shifts screen lets you divide each da

PHASE RESEARCHUSER GUIDESECTION 13 - PARAMETERS PROGRAMMING 13-137. Press to change the time in 15-minute increments. The Timeradjusts automatically t

SECTION 13 - PARAMETERS PROGRAMMING 13-14PHASE RESEARCHUSER GUIDESECTION 13 - PARAMETERS13-1.6 Set TargetsThe Set Targets screen lets you create a sys

PHASE RESEARCHUSER GUIDESECTION 13 - PARAMETERS PROGRAMMING 13-159. Press or to select the desired daypart.10. Press to move the cursor to BEEP.11. Pr

SECTION 13 - PARAMETERS PROGRAMMING 13-16PHASE RESEARCHUSER GUIDE18. Press to move the cursor to the field that begins F REPEAT.19. Press to move the

PHASE RESEARCHUSER GUIDESECTION 13 - PARAMETERS PROGRAMMING 13-17SECTION 13 - PARAMETERS13-1.7 Set Printer OptionsThe Set Printer Options screen lets

SECTION 13 - PARAMETERS PROGRAMMING 13-18PHASE RESEARCHUSER GUIDE4. Press or to select the report option. The Timer displays an X foreach selection.5.

PHASE RESEARCHUSER GUIDESECTION 13 - PARAMETERS PROGRAMMING 13-19IMPORTANT: Samples of the Printer report tapes generated by the automatic reportingfe

SECTION 13 - PARAMETERS PROGRAMMING 13-20PHASE RESEARCHUSER GUIDESECTION 13 - PARAMETERS13-1.8 Set Remote Display OptionsTHIS FEATURE REQUIRES AN ACCE

PHASE RESEARCHUSER GUIDESECTION 13 - PARAMETERS PROGRAMMING 13-21NOTE: If you do not know the number associated with a particular Remote Display,remov

PHASE RESEARCHUSER GUIDETABLE OF CONTENTS 1Fast Track 2+2 and Fast Track 2+2/386are trademarks of Phase Research© 1999 Phase ResearchTABLE OF CONTENTS

SECTION 13 - PARAMETERS PROGRAMMING 13-22PHASE RESEARCHUSER GUIDE5.b. Press to move cursor to the right of the percentage.5.c. Press or to select the

PHASE RESEARCHUSER GUIDESECTION 13 - PARAMETERS PROGRAMMING 13-23SECTION 13 - PARAMETERS13-1.9 Set Remote AddressingIF IT IS NECESSARY TO CHANGE A REM

SECTION 13 - PARAMETERS PROGRAMMING 13-24PHASE RESEARCHUSER GUIDESECTION 13 - PARAMETERS13-1.10 Night ManagerTHIS FEATURE REQUIRES AN ACCESS CODE FOR

PHASE RESEARCHUSER GUIDESECTION 13 - PARAMETERS PROGRAMMING 13-254. Press to move the cursor to [VIEW] or [PRINT] in order to sendthe report to either

SECTION 13 - PARAMETERS PROGRAMMING 13-26PHASE RESEARCHUSER GUIDE13-1.10.1 Show Event DetailThe Show Event Detail screen displays more detail for the

PHASE RESEARCHUSER GUIDESECTION 13 - PARAMETERS PROGRAMMING 13-277. Press to move the cursor to [FT EVENTS].8. Press to “drill down” to view a more de

SECTION 13 - PARAMETERS PROGRAMMING 13-28PHASE RESEARCHUSER GUIDE13-1.10.2 Show Event CountsThe Show Event Counts screen displays more detail for the

PHASE RESEARCHUSER GUIDESECTION 13 - PARAMETERS PROGRAMMING 13-297. Press to move the cursor to [PULL OUTS].8. Press to “drill down” to view a more de

SECTION 14 - DIAGNOSTICS SCREENS 14-1PHASE RESEARCHUSER GUIDESECTION 14 - DIAGNOSTICS SCREENS14-1 DiagnosticsTHIS FEATURE REQUIRES AN ACCESS CODE FOR

PHASE RESEARCHUSER GUIDESECTION 14 - DIAGNOSTICS SCREENS 14-2NOTE: Selecting either [VIEW] or [PRINT] will allow you to view three Diagnosticscreens (